Emaar MGF bags ISO certifications even a ‘new luxury’ Marbella is announced

In a competitive business atmosphere, effective leadership is a critical component and a prerequisite to achieve organisational goals. To do this, leaders must be able to provide inspiration and clear direction to their team. Mr Shravan Gupta, EVC and Managing Director of Emaar MGF Land Ltd., is one such leader. His clear vision and effective planning has guided Emaar MGF Land Ltd to accomplish great heights.

 

Under Mr Shravan Gupta’s agreement of quality, Emaar MGF Land Ltd. has been awarded the coveted ISO 9001:2008 and ISO 10002:2004 certification for its Customer Service function. While the ISO 9001:2008 certification acknowledges quality management system within the organisation, the ISO 10002:2004 recognises guidance on the process of complaints handling related to products within an organization.

 

EmaarMGF was honoured for superior customer satisfaction through the effective application of the system, including processes for constant upgrading of the system and the assurance of conformity to customer and applicable statutory and regulatory requirement.

 

Speaking on the occasion, Mr. Ajay Nambiar, Chief Service Officer at Emaar MGF Land Ltd said, "This is a very proud moment for EMAAR MGF. Emaar MGF is known for its quality standards, best in class processes and its steadfast commitment to achieving customer satisfaction. This certification recognizes the efforts and hard work in that direction.” He added: “ISO 10002:2004 also improves internal operations; helps retain customers, and enhances the company's standing in a highly cluttered and crowded marketplace".

 

Over the years, the premier real estate developers have added many feathers to their illustrious cap. Emaar MGF has numerous exciting landmark projects in progress in the National Capital Region, including Gurgaon & Delhi, Mohali, Indore, Jaipur, Lucknow, Chennai, Hyderabad and Kolkata.

 

Meanwhile, Emaar MGF Land Ltd. has launched its latest ultra-luxury project, a one-of-its-kind gated-community experience – Marbella, in Gurgaon. Strategically located at Golf Course Extension Road, Sector-66, Marbella is an exclusive, seamlessly-planned signature Villa Community. 

 

MrShravan Gupta, Emaar MGF’s executive vice chairman and managing director, and the brain behind the engineering efforts to achieve Marbella’s structural magnificence, points out that the company’s latest venture has the potential to revolutionise plush living, said “At Emaar MGF, we constantly strive to set new benchmarks. We have reached a considerable level of refinement, not only as regards construction, but also in terms of aesthetics.”

 

Marbella is a reflection of Spanish Architecture – spread majestically over 110 acres of sprawling green with 4/5 BHK luxury Villas in the range of Rs 4.5 crores to 8.5 crores. This villas-only development is amongst the largest in Gurgaon with avant-garde facilities, management set-up and a Club House. Mr Shravan Gupta further says, “For the first time, management facilities that more than matches the level of luxury apartments, is being provided in a township (villa) format. This would include power back-up, elevation control, exterior maintenance, lawn maintenance, concierge services, central security and overall monitoring.”

 

With top design standards, opulent amenities and high-end features, Marbella promotes harmonious living within the community that consists of various size options to suit client requirements. The Marbella project has also attracted a host of cash-flush global buyers. Mr Shravan Gupta says, “This will be a game-changer for the upper echelon of the society.”